Effective Date: 2026.5.1
1. Introduction
Soeteck (“we”, “us”, or “our”) respects and protects the personal privacy of all users who access our website at soeteck.com.my (“the Website”). This Privacy Policy explains how we collect, use, store, share, and protect personal data collected through the Website, and outlines your rights under Malaysia’s Personal Data Protection Act 2010 (PDPA 2010).
This policy applies only to personal data collected through this Website. It does not apply to information collected offline or through any other channels.
2. Personal Data We Collect
We only collect the minimum personal data necessary to achieve the specific purposes stated below through the Website’s contact form. We do not collect any unnecessary personal data.
Through the contact form, we may collect the following information:
- Contact person’s full name
- Company name
- Country/Region
- Email address
- Telephone number
- WhatsApp number
- Any information you provide in the message field
Important Note: We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, please do not provide any personal data to us.
3. Purposes of Collection and Use
We collect and use your personal data solely for the following explicit, specific, and lawful purposes:
- To respond to your inquiries and requests submitted through the Website
- To arrange for our sales representatives to contact you to discuss your requirements
- To provide you with detailed information about our data center infrastructure products and solutions
- To fulfill any contractual obligations we may have to you
- To comply with applicable laws and regulatory requirements
We will not use your personal data for any other purpose without your prior explicit written consent. In particular, we will not send you any unsolicited marketing communications or emails.
4. Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For all personal data collected through the Website’s contact form, our retention period is 180 days from the date of collection.
Upon expiration of the retention period, we will securely and permanently delete all your personal data, including all electronic copies and backups.
5. Sharing and Disclosure of Personal Data
Except as stated in this policy, we will not sell, rent, trade, or otherwise transfer your personal data to any third parties.
We may share your personal data in the following circumstances:
- With our employees (only sales and marketing teams), and only to the extent necessary to perform their job duties
- When required by law, such as in response to a court order, subpoena, or government request
- To protect our rights, property, or safety, as well as the rights, property, or safety of our users or the public
6. Cross-Border Data Transfer
Your personal data will be stored on servers located in Singapore, hosted by Rocket.net.
Malaysia’s PDPA 2010 permits the transfer of personal data to Singapore, as Singapore has an adequate personal data protection legal framework. We have taken appropriate measures to ensure that your personal data receives the same level of protection in Singapore as it does in Malaysia.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, use, disclosure, modification, or destruction. These measures include, but are not limited to:
- Full HTTPS encryption for all data transmitted through the Website
- Server firewall protection
- Regular data backups
- Strong password policies for employees with regular password changes
- Role-based access control, ensuring only authorized employees can access personal data
While we take the above security measures, please note that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your personal data.
8. Your Rights
Under Malaysia’s PDPA 2010, you have the following rights regarding your personal data held by us:
- Right to Information: To understand how we process your personal data
- Right of Access: To request access to the personal data we hold about you
- Right to Correction: To request correction of any inaccurate or incomplete personal data
- Right to Erasure: To request deletion of your personal data
- Right to Restriction of Processing: To request restriction of the processing of your personal data
- Right to Object: To object to the processing of your personal data based on legitimate interests
9. How to Exercise Your Rights
If you wish to exercise any of the above rights, please contact our Data Protection Officer at:
- Telephone: +012 8119623
We will respond to your request within [14/30] business days of receipt. We do not charge any fees for exercising these rights.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this Website and will take effect immediately upon posting. We recommend that you review this policy periodically for the latest information.
11. Contact Us
If you have any questions, comments, or complaints about this Privacy Policy or our personal data processing practices, please contact our Data Protection Officer using the contact information provided above.
Company Information:
Malaysia Company Registration Number (SSM): 202501060455 (1661861-P)
Legal Name: SOETECK (M) SDN. BHD.